Wood Capital have a system and a procedure for receiving, registering and disposing of complaints and grievances in each of its offices, including those received on-line.

Our Customer Grievance Mechanism as below:

Level-1

You can contact the nearest physical branch OR alternatively can call at 01204100456 OR write to us at customercare@woodcapital.in for any queries/complaints. Our Branch Manager or Customer Service Team would resolve it within 7 working days from the date of receipt of the complaint.

Level-2

In case we have not met your expectations at Level 1, you can escalate it to the Central Customer Service Team at the following email Id and we would ensure your issue/concern is resolved within 15 working days from the date of escalation or your issue. Email id – query@woodcapital.in.

Level-3

In unlikely scenario where you are not satisfied with resolution provided to you at Level-2, you can escalate the complaint to our Grievance Redressal Officer who would ensure that your issue is resolved to your satisfaction within 30 working days of receipt of the complaint in the Corporate Office. You can connect us at the below mentioned address and email id:

Mr. Pankaj Jaiswal (Grievance Redressal Officer)
Wood Capital Finance Limited
Wood Capital Finance Ltd. Ansal Plaza,
Corporate Suites 3FCS#15, Sector-1, Vaishali,
Ghaziabad. 201010

Phone: 9821138944
Email: complaints@woodcapital.in

If a complaint has been received in writing from a customer, Wood Capital shall endeavour to send him/ her an acknowledgement/ response within a week. The acknowledgement shall contain the name & designation of the official who will deal with the grievance. If the complaint is relayed over phone at Wood Capital’s designated telephone helpdesk or customer service number, the customer shall be provided with a complaint reference number and be kept informed of the progress within a reasonable period of time.

After examining the matter, Wood Capital shall send the customer its final response or explain why it needs more time to respond and shall endeavour to do so within six weeks of receipt of a complaint and he/ she should be informed how to take his/her complaint further if he/ she is still not satisfied.

Wood Capital publicized its grievance Redressal procedure (e-mail id and other contact details at which the complaints can be lodged, turnaround time for resolving the issue, matrix for escalation, etc.) for lodging the complaints by the aggrieved borrower and ensure specifically that it is made available on its website.

Wood Capital shall clearly display in all its offices/ branches and on the website that in case the complainant does not receive response from the Company within a period of one month or is dissatisfied with the response received, the complainant may approach the Complaint Redressal Cell of DOS, RBI by lodging its complaints online on the website of RBI or through post to RBI.